Job Summary:

The Hospital Liaison / Compression Fitter is responsible for assessing, measuring, and fitting patients for compression garments as prescribed. This individual collaborates closely with healthcare teams, delivers patient education, and coordinates with external partners to fulfill physician orders promptly and accurately. They provide clinical and compassionate support to patients through expert compression fitting, while acting as a liaison between hospital staff, patients, and suppliers to ensure seamless delivery of durable medical equipment and related services. In addition, responsibilities include promotion of the company’s products and services, periodic in-services about Vantage, provide customer service via relationship building.

Responsibilities:

· Act as the first Vantage contact person with patients that are being discharged from the hospital. This includes introducing Vantage services to the patient, reviewing the introductory folder and enclosed patient information, obtaining signatures on the required forms and explaining insurance benefits/expected out of pocket costs.

· Implement field sales plans to target markets, including physicians, hospitals, home health agencies, skilled nursing facilities, health maintenance organizations, preferred provider organizations, hospices and other market segments that represent potential sources of business.

· Promote Vantage to individual departments within the hospital, including but not limited to the RT department, the PT department, the OT department, the ER, and the individual floors.

· Engage with customers and patients to assess their needs through interviews, referrals, and prescription reviews. Provide solutions tailored to individual requirements, ensuring the correct product selection for medical conditions such as lymphedema, venous insufficiency, or post-surgical care.

· Accurately measure patients for medical compression garments using specialized tools and established guidelines. Ensure proper fit, comfort, and effectiveness, offering instruction on taking on and off the garments along with garment care.

· Maintain up-to-date knowledge of compression product lines, new technologies, and best practices. Educate patients on the benefits of compression therapy, garment maintenance, and usage schedules.

· Communicate effectively with physicians, nurses, and therapists to ensure coordinated patient care. Interpret prescriptions and relay feedback on patient progress.

Knowledge, Skills, Abilities, and Other Characteristics:

Knowledge

· Understanding of anatomy, physiology, and pathophysiology relevant to compression therapy and related clinical conditions

· Familiarity with a wide range of compression garments, medical supplies, and durable medical equipment

· Awareness of infection control standards and patient privacy regulations (e.g., HIPAA)

Skills

· Accurate patient measurement and garment/device fitting techniques

· Documentation and recordkeeping proficiency

· Basic computer and medical software proficiency

Abilities

· Ability to interpret physician orders and clinical documentation

· Ability to adapt communication to diverse patient populations

· Ability to manage multiple priorities and coordinate care workflows efficiently

Other Characteristics

· Attention to detail and commitment to accuracy

· Comfort working in both patient-facing and clinical team environments

· Willingness to pursue continuous education in compression therapy and related advancements

Required Qualifications

· High school diploma or equivalent

· Experience in a healthcare or rehabilitation setting

Preferred Qualifications

· Associate or bachelor’s degree in healthcare, kinesiology, or related field

· Completion of a certified compression fitter training program (e.g., certified by a recognized medical compression manufacturer or board)

· Experience with electronic medical record (EMR) systems

· Prior patient education or clinical liaison experience

Measurements of Success

· Revenue generated from this program

· Compliance with physician orders and clinical guidelines

· Maintenance of accurate and thorough patient documentation

Job Summary

The DME Billing Specialist is responsible for executing all aspects of B2B billing activities within the department, serving as the primary point of contact for billing inquiries via phone and email, and proactively managing follow-up on outstanding billing matters. This role requires attention to detail, strong communication skills, and the ability to collaborate effectively with internal teams and external business partners.

Key Responsibilities

1. Prepare and submit accurate B2B invoices for DME products and services according to established policies and contractual agreements.

2. Monitor and reconcile accounts receivable related to B2B clients, ensuring timely payment and resolution of discrepancies.

3. Respond promptly and professionally to department phone calls and emails regarding billing inquiries, providing clear information and assistance.

4. Initiate and manage follow-up communications with B2B clients to resolve outstanding billing matters and facilitate payment.

5. Maintain thorough documentation of billing activities, client communications, and payment status in the appropriate systems.

6. Collaborate with internal departments, such as sales and customer service, to resolve billing issues and improve billing processes.

7. Stay current with relevant regulations, payer requirements, and industry best practices affecting DME billing operations.

8. Monitor assigned patient hub tasks consistently and respond promptly and accurately.

Knowledge, Skills, Abilities, and Other (KSAOs)

· Comprehensive understanding of DME billing procedures and compliance requirements.

· Proficiency in using billing software, electronic medical records (EMR), and Microsoft Office Suite.

· Strong written and verbal communication skills for interacting with clients and internal teams.

· Exceptional attention to detail and organizational skills to ensure accuracy in billing and documentation.

· Ability to prioritize tasks, manage multiple deadlines, and adapt to changing business needs.

· Problem-solving skills to identify and resolve billing discrepancies and issues.

· Professional demeanor and customer service orientation in all interactions.

Required Qualifications

· High school diploma or equivalent.

· Minimum of two years of experience in medical billing, preferably with DME or B2B billing exposure.

· Demonstrated proficiency in billing software and basic accounting principles.

Preferred Qualifications

· Associate or bachelor’s degree in business, healthcare administration, or a related field.

· Certification in medical billing or coding (e.g., CMRS, CBCS).

· Experience working with DME providers or in a healthcare B2B environment.

Measurements of Success

· Accuracy and timeliness of submitted B2B invoices.

· Reduction in outstanding accounts receivable and billing discrepancies.

· Responsiveness and quality of communication in handling phone calls and emails.

· Effective resolution of billing issues within established timeframes.

· Compliance with regulatory and contractual billing requirements.

· Ensure timely completion of patient hub tasks within established timeframes.Description text goes here

IJob Summary

As a key member of the patient care team, the Respiratory Therapist specializes in the application and oversight of devices including CPAPs, BiPAPs, ventilators, and wound pumps. The role bridges the gap between clinical expertise and durable medical equipment provision, ensuring patients receive appropriate therapy, education, and follow-up. This position is integral to promoting adherence, device efficacy, and regulatory compliance while supporting the company's mission to deliver high-quality care.

Key Responsibilities

1. Assess patient needs and collaborate with referring clinicians to determine appropriate respiratory or wound care device selection.

2. Set up, calibrate, and instruct patients and caregivers in the safe and effective use of CPAPs, BiPAPs, ventilators, and wound pumps.

3. Conduct regular patient follow-ups to monitor therapy adherence, troubleshoot equipment issues, and adjust care plans as needed.

4. Maintain accurate documentation of patient interactions, equipment setups, and therapy outcomes in compliance with company and regulatory standards.

5. Educate patients, families, and clinical staff on device operation, maintenance, and safety protocols.

6. Participate in equipment inventory management, quality assurance checks, and reporting of equipment malfunctions or recalls.

7. Stay current with industry trends, product updates, and best practices in respiratory and wound care therapy, sharing knowledge with colleagues and management.

Knowledge, Skills, Abilities, and Other Attributes (KSAOs)

· Clinical Knowledge: Thorough understanding of respiratory and wound care therapies, device mechanics, and patient safety principles.

· Technical Skills: Proficiency in the setup, calibration, and troubleshooting of CPAP, BiPAP, ventilator, and wound pump devices.

· Communication Skills: Ability to clearly educate and instruct patients, caregivers, and medical professionals.

· Documentation: Strong record-keeping and attention to detail for compliance and quality assurance.

· Problem-Solving: Effective at identifying and resolving issues related to patient therapy and equipment function.

· Adaptability: Willingness to learn new technologies and adjust to evolving protocols and patient needs.

· Professionalism: Demonstrates integrity, empathy, and respect in all patient and team interactions.

Required Qualifications

· Associate’s degree or higher in Respiratory Therapy from an accredited program

· Current Respiratory Therapist license (state-specific as applicable)

· Registered Respiratory Therapist (RRT) or Certified Respiratory Therapist (CRT) credential

· Basic Life Support (BLS) certification

· Minimum one year of clinical experience in respiratory therapy or related field

Preferred Qualifications

· Bachelor’s degree in Respiratory Therapy or related discipline

· Experience with durable medical equipment in a home care or outpatient setting

· Advanced certifications (e.g., ACLS, wound care certification)

· Multilingual abilities

· Knowledge of electronic medical records (EMR) systems

Measurements of Success

· High rates of patient adherence and satisfaction with respiratory and wound care therapies

· Accurate, timely documentation and regulatory compliance

· Effective resolution of equipment issues and patient concerns

· Positive feedback from patients, caregivers, and referring clinicians

· Contribution to the overall efficiency of equipment management and inventory processes

· Continuous professional development and knowledge sharing within the team